Description:
The objective of this course is to give a piece of detailed information about service management in relation to customer satisfaction, information technology, and organizational aspects. This course explores the dimensions of successful service firms. It prepares participants for enlightened management and suggests creative entrepreneurial opportunities. Outstanding service organizations are managed differently than their competitors.
Objectives:
- Study services in order to understand the operations of successful service firms
- Develop an awareness of the opportunities that information technology can have for enhancing service firms competitiveness
- Appreciate the organizational significance of managing the service encounter
- Understand the dimensions of service growth
- Gain an appreciation of the complexities associated with implementing change
- Appreciate the entrepreneurial opportunities in services
Participants:
- Service managers
- Project managers
- Team leaders
- Executives
- Supervisors
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
