Description:
This course explains the process of customer profiling and its role in improving customer database and include new business opportunities. Participants in this course will master the skills of analysing customers behaviours, improve the services provided to them, enhance call centre capabilities, incorporate cross-sell and up-sell opportunities and improve sales and marketing a
Objectives:
- Utilize customer profiling process in developing customer satisfaction surveys and increase profits
- Assist in progressing the up-selling and cross-selling procedures
- Develop continuous improvement frameworks and targets
- Understand customer temperament styles
Participants:
- Sales and marketing professionals
- Call centre supervisors
- Accounts managers
- PR professionals
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
